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Terms of Service

Last updated: 1 January 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Tavotech Company Limited ("Tavotech", "we", "us") website at tavotech.co.tz, the Tavotech GPS tracking platform, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

2. Description of Services

Tavotech provides GPS tracking devices, a cloud-based tracking platform, professional installation, training, and ongoing technical support to customers in Tanzania.

Specific service tiers, features, and pricing are described in your quote, invoice, or subscription agreement. These Terms supplement, and do not replace, any signed service agreement.

3. Account Registration

To access the client portal, you must register an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the security of your password and session.
  • Notify us immediately of any unauthorized access.
  • Be responsible for all activity under your account.

You must be at least 18 years old to register an account.

4. Fees, Billing & Payment

Subscription fees are billed monthly in advance, unless otherwise agreed. Hardware is invoiced at the time of order. Installation is invoiced upon completion.

  • Payment methods: M-Pesa, bank transfer, cash at our Dar es Salaam office.
  • Payment is due within 7 days of invoice date.
  • Late payment may result in suspension of platform access (devices remain installed).
  • Subscriptions are month-to-month unless an annual contract is signed. Annual contracts receive a 2-month discount.

All prices are quoted in Tanzanian Shillings (TZS) and exclude VAT where applicable.

5. Device Ownership & Warranty

All hardware purchased from Tavotech is your property from the moment of payment. You may move devices between vehicles at your discretion.

Devices come with a 12-month manufacturer warranty covering hardware defects. Physical damage, water damage on non-IP67 models, and improper installation are not covered.

Warranty claims must be filed via the RMA form on the Support page. Replacement devices are dispatched within 48 hours of approval.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose, including stalking, harassment, or surveillance of individuals without consent.
  • Attempt to reverse-engineer, decompile, or hack the platform.
  • Resell or sub-license access to the platform without written agreement.
  • Share your account credentials with third parties.
  • Use the platform in a manner that could damage, disable, or impair our infrastructure.

Violations may result in immediate account termination.

7. Data & Privacy

Our handling of your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

You retain all ownership of the GPS and telematics data generated by your devices. We process this data on your behalf solely to provide the Services.

8. Intellectual Property

The Tavotech platform, brand, logo, software, documentation, and all related intellectual property are the exclusive property of Tavotech Company Limited.

You may not copy, modify, distribute, or create derivative works from our platform without written consent.

Customer data, including GPS tracks and reports generated by the platform, remains the customer's property.

9. Limitation of Liability

To the maximum extent permitted by law, Tavotech shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising from the use of or inability to use the Services.

Tavotech's total liability for any claim arising out of or related to these Terms shall not exceed the total amount paid by you to Tavotech in the 12 months preceding the claim.

We do not guarantee that the platform will be uninterrupted or error-free. Device uptime depends on cellular network coverage, which is outside our control.

10. Indemnification

You agree to indemnify and hold harmless Tavotech, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

You may terminate your account at any time with 30 days' written notice. Outstanding invoices remain payable.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay invoices, or engage in unlawful activity.

Upon termination, your data will be retained for 90 days (to allow export), then permanently deleted, except where retention is required by law.

12. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Dar es Salaam, Tanzania.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you by email of any material changes at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, contact us:

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